Returns & Refunds Policy
At Guilt-Free, we take pride in the purity and premium quality of our organic monk fruit extract, and we want you to order with confidence. This page explains your rights when something is wrong with an order, and our position on change of mind. Nothing here limits the rights the law already gives you.
Change of Mind
Because our product is a consumable food, we do not offer change-of-mind refunds or returns, including on unopened jars. This is different from a product arriving faulty or damaged, which is always covered by the rights below.
Your rights under the Australian Consumer Law
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or a refund, and to compensation for any other reasonably foreseeable loss or damage. If a failure is minor and can be put right, you are entitled to have it remedied within a reasonable time. These are your statutory rights, and they apply whether or not the jar has been opened.
If you buy from New Zealand, you have comparable protections under the Consumer Guarantees Act 1993 (NZ).
If something is wrong with your order
If your order arrives damaged, is not what you ordered, or you think the product is faulty, contact us through the form on our Contact Us page, or by email, and choose Returns and Refunds. Include your order number and, where you can, a clear photo, so we can sort it out quickly.
If we need the item sent back to check or remedy a fault, we cover that cost, as the Consumer Law requires. Where you are entitled to a refund, we process it to your original payment method, usually within 5 to 7 business days, though your bank may take a little longer to show it.
Who We Are
Guiltless Indulgence (ABN 75 489 159 691), trading as Guilt-Free, Office A0024, Suite 535, 1 Queens Road, Melbourne VIC 3004.
Contact: the form on our Contact Us page, or email hello@guiltfreestore.com